Today.Az » Weird / Interesting » Shop When You're Happy: Positive Feelings Improve Consumer Decision-Making Abilities
16 July 2011 [13:00] - Today.Az
Consumers who are in a positive mood make quicker and more consistent judgments than unhappy people, according to a new study in the Journal of Consumer Research.
"There has been considerable debate about how affect (moods,
emotions, feelings) influences the quality of people's decisions," write
authors Paul M. Herr (Virginia Tech), Christine M. Page (Skidmore
College), Bruce E. Pfeiffer (University of New Hampshire), and Derick F.
Davis (Virginia Tech). "We join this debate by looking at affect's
influence on a very basic element of decision-making: deciding if an
object is liked or disliked."
The authors manipulated study participants' moods by showing them
pictures of likable objects (puppies) or unpleasant images (diseased
feet) or asking them to recall pleasant or unpleasant events from the
past. After these "affect inductions" the participants viewed pictures
of common objects one at a time. They then chose from a list of
evaluative adjectives, positive and negative, which were presented in a
random order.
"Our prior research found that people respond faster to positive
adjectives than negative adjectives," the authors write. "The present
work finds that this difference disappeared for people in the positive
affect conditions." Not only did people in the positive condition
respond more quickly to adjectives, but they also responded more
consistently. For example if they responded that they liked an object,
they were less likely to respond later that they disliked it.
"These results have implications for how we navigate our world," the
authors write. "The decisions we make about liking or disliking objects
around us are fundamental to which things we approach and which things
we avoid."
Retailers who want to create good shopping conditions may want to be
aware of factors that can induce negative moods, like abrasive
salespeople and negative shopping environments, the authors suggest.
"The results may also be relevant for understanding consumer responses
to new products in which an initial judgment of liking/disliking is
critical to the product's success," the authors conclude.
/Science Daily/
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